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Verve Culture Shipping and Returns

Returns 
You can return or exchange full-priced products within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you would like a return label, please send an email to sarah@verveculture.com. For refunds, we will deduct $8.95 from the credit amount. For exchanges, no deduction will be made for the use of our return label. Alternatively, you can send your order back through the carrier of your choice to our warehouse address:

Verve Culture Warehousse
15870 W. 6th Ave. Frontage Rd.
Building #3
Golden, CO 80401

Perishable goods (i.e. Thai for Two curry kits, Villa Real Chocolate, etc.) cannot be returned unless a defect was presented at delivery.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If a refund is approved, your refund will be processed (less applicable shipping charges), and a credit will automatically be applied to your credit card or original method of payment, within 1-5 days, depending on your bank.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We will happily replace items if they are defective or damaged. If you need to exchange an item, send us an email at sarah@verveculture.com.