Hanalei Shipping and Returns
Due to COVID-19, there may be delays with our partner warehouses and carriers. Please allow up to an additional 2-7 business days for processing. We are very fortunate and grateful to be able to continue sharing Aloha during these difficult times. If you have any questions or concerns, feel free to message us! (bottom right)
PROCESSING AND SHIPPING
All orders will be processed and shipped Monday - Friday excluding holidays. Please note that for the order that have more than two items, it might be shipped in 2 separate packages.
Orders are normally processed within 1-2 business days.
During the Holiday rush, orders will be processed with 2-3 days.
Expedited shipping services (i.e. USPS Express Mail and UPS Next Day, 2nd Day Air etc.) from Hawaii may take an additional 1 (one) day. Please note that UPS or other expedited shipping method excludes weekend delivery services.
Shipping methods include US Postal Service or UPS.
For international orders, please email us for a shipping quote or check the rates upon checkout. Also check with your local customs agency about additional charges before ordering as we will not be responsible for customs duties, brokerage fees, etc.
US Standard/1st Class (3-5 days)
We are now offering the discounted rates above for our international customers below! Simply add the minimum amounts in your bag to see the discounted shipping on checkout.
Due to global COVID-19 delays, we have also upgraded your shipping from USPS to DHL Packet and Packet Plus free of charge. This will allow you to track your shipment and help to receive your package on time (2-4 weeks).
DHL Shipping Rate
Under $40 spend
Under $100 spend
Under $200 spend
Over $200 spend
We are confident that you will absolutely LOVE our products. If you are not satisfied with them for any reason, you may return it for a full refund except shipping costs. There is no re-stocking fee or 6-point font, legal mumbo jumbo!
If you want a refund or are not happy, simply contact our Custom Care team. Have suggestions about our product or how we can improve it? Call our toll free number 1(888) 639-8807 and ask to talk to our founder Alice, she would LOVE to hear from you!